Getting people to talk about your product or service is an extremely powerful way to spread the word. Coming from someone who's not connected to your company lends what they say more credence. But what happens when it goes awry, and how does the Internet make things even worse?
One of the most powerful forms of marketing is viral or word-of-mouth marketing. What it means is simple. Make your business or some facet of your business is so extraordinary that people are amazed and more than happy with your product or service. In fact, they're so highly impressed that they tell other people about their experience.